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What our passengers are saying?
Dear Sir/Madam,
This is a feed-back on a coach trip that my wife (Sonia) and myself (Naim) made to New York
during the period 27th Oct to 30th Oct,2011.It was fantastic! The planning and execution
were very efficient. We never had a boring moment even in the bus when the journey was
longand the weather wasn't the best. The hotel was excellent and the breakfast was 5-star..
I must say that the work done by Pam and the bus driver (Ken) surpassed our expectations.
Pam was unbelievable with her caring and concerns for our comfort,safety and spending.
She definitely have a passion and a flair for this type of job. The New York tour guide
(Hardy) I scored 10 on a scale of 1 - 10, where 10 is excellent and most knowledgeable.
I will never hestitate to recommend your tours to anyone. Indeed we are looking forward
to another coach tour with you in the future.
Thank You
Naim & Sonia Hafeez
Hello to all,
I have recently taken a trip with your company to New York. The trip was a pleasant and
very informative for myself and my companion.
Our guide Pam Cook and bus driver Ken were very enjoyable and got us there and
back safely. The trip had excitement with a snow storm and rain. This was on Oct.27-30,
image snow in October.
I am sure that I will be booking again in the future.
thanks
Sherri Haugh
Greetings
We just returned from taking the trip to New York City and wanted to let you know
what a fabulous time we had. Ken is a wonderful driver and all the nasty weather we
experienced didn't faze him one bit. Pam is an excellent tour guide and host and
was well organized and kept things fun and running smoothly. We both hope to go
on another trip soon with Comfort travel. Thanks so much Pam and Ken!
Sincerely,
Joan Hamilton and Margaret Brackenridge
Good Morning:
I just wanted to let you know that my sister (Evelyn Ross) and I very much enjoyed our
weekend in New York City. Your employees Pam and Ken went beyond the "call of duty".
Ken is an amazing driver and we went through extremely
bad weather conditions between fog, rain and hail on the way down and wind, snow,
sleet on Saturday.Pam was absolutely fantastic. She has a great sense of humour and
kept things pleasant and fun...despite the weather!
Throughout the entire process both Ken and Pam were very professional and accommodating.
Pam was very well organized and we were well looked after!
We look forward to our next trip in the Spring (likely Washington) and certainly hope that
Ken and Pam will be there.
Please express our thanks to Pam and Ken once again!
Sincerely,
Elizabeth Reid
Hello,
In response to your email please find below my feedback.
We have taken 2 tours with Comfort Travel: 4-day tour to New York and 3-day
tour Montreal-Quebec-Ottawa.
1. New York Tour:
The tour was brilliantly organised and we really enjoyed it. The tour guide
Eliane and driver Ken were both highly professional and thanks to them we
loved every minute of the tour. The tour is well structured, the stops are
cleverly planned. In addition to the bus tour of Manhattan there are many
stops with the guided tour on foot and you are given plenty of time to explore
the city on your own in the afternoon. The hotel in New Brunswick was OK,
included breakfast was certainly an advantage. Eliane is very knowledgeable
and friendly. She has not only told us about and pointed out interesting sites
and historical facts but was also excellent in regards to "housekeeping" issues.
Everything down to the last detail was carefully explained and thanks to that
we never had anyone late or lost, we all knew exactly how much time we had
to explore any particular site, people who wanted to stay in town late and
come back to the hotel on their own were given maps and detailed instructions.
Ken, our driver, did a magnificent job driving through crazy Manhattan traffic
and miraculously bringing us everywhere on time. He also made sure that by
the time the group was ready to board the bus the airconditioning was on.
Overall the tour was great. Thanks a lot to Eliane and Ken.
2. Montreal Quebec Ottawa
We took this tour a week after we took a tour to New York. The tour was with
guide Rena and driver Brian. The tour structure was a little disappointing.
Although we stayed in Montreal (good hotel but included breakfast would
have been an advantage) we hardly saw this city. Apart from a quick bus tour
with just 2 short stops we did not see much of Montreal. The bus can't go
through the old city (streets are too narrow) and thus you are mainly shown
the McGill University, stadium and sites related to Montreal Expo 1967 (all
from the bus). It was a pity to pass magnificent churches and old buildings
on full speed while listening to the endless stories about mishaps with the
constuction of the olympic stadium. Despite being very tired in the evening
we walked down to the old city and at least could see the beautiful
european-looking streets bustling with night life: shops were open, street
performers all out there, cafes and restaurants full of people.
Trip to Quebec-City was better. We mostly had a tour on foot with a good
local guide and after that were given 3 hours to explore Quebec-city on
our own. Fantastic place. In beautiful Ottawa we had both bus and on-foot
tours although we did not have any time to explore on our own. We were
only given 1 hour and that included lunch. A boat trip to 1000 islands was
very good. Although the visited cities were beautiful this tour overall was
not as good as the one to New-York. The trip was not as well organsed
and one extra day to see Montreal would be beneficial. At the small
sightseeing stops Rena did not specify by what time we should be back on
the bus and thus people took their time and we were behind the schedule.
Brian (the driver) prefered to turn on the airconditioner only after everyone
was back on the bus which was uncomfortable.
In short, the trip would have been excellent if we could see more of old
Montreal and have it a bit better organised.
Kind regards,
Anna